September 19, 2021

Domino’s Delays: Pizza company says its wait times have gone up

PHILADELPHIA — Eating places are short-staffed as they reopen and customers embrace eating out once more. Meaning longer wait times in your meals when eating out. And sadly, you might encounter the identical concern when ordering pizza at dwelling.

Domino’s says its wait times have gone up in sure areas.

“We’ve slipped a minute or two” on common supply times in some areas, stated Domino’s CEO Richard Allison throughout a Thursday analyst name discussing the company’s second-quarter outcomes. “That is a big area of focus for us as we look going forward.” A Domino’s spokesperson declined to elaborate on the precise time interval that he was referring to. Staffing points have additionally meant that “we haven’t made the service gains and improvements that I would like to see here in 2021,” Allison stated.

As eating places attempt return to their regular operations, extra clients dine out and restaurant employees give up their jobs at elevated charges, the business is dealing with a decent labor market. For Domino’s which means not solely longer supply times however slower progress on opening new eating places.

“Store-level staffing challenges and construction, permitting or equipment delays” led to delays in retailer openings, Allison stated.

It is essential for Domino’s to enhance supply speeds as a result of, as Allison famous, quicker supply results in extra gross sales. “There’s clearly an opportunity to continue to grow delivery by driving those service times down,” he stated. “Some of that will come from getting our staffing levels back to where we need them to be.”

To assist deal with the problem, Domino’s is elevating wages, a tactic that has helped restaurant chains entice staff.

The company has continued to see development in its supply enterprise, and in its gross sales total. In america, gross sales at shops open a minimum of a 12 months jumped 3.5% within the second quarter. Internationally, same-store gross sales development was about 14% in that interval. Domino’s shares popped about 16% on Thursday following the discharge of the quarterly outcomes.

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