September 19, 2021

Concert cancellations blamed on COVID variant leave ticket buyers struggling to get refunds

OAKLAND, Calif. (KGO) — Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. The scenario is inflicting some uncertainty for concert-goers.

“All right, the first song is awesome,” stated Anne Bader of Oakland, as she popped in a CD from The Frames. The alt rock band had scheduled a North American tour.

Bader likes them a lot, she had purchased tickets to see them in Chicago.

“It’s a live show,” stated Bader.

Sadly, journey restrictions pressured the band from Eire to cancel its tour.

Linda Mullen was all set to go to BottleRock on Memorial Day weekend, however the coronavirus pushed the live performance to Labor Day.

Mullen and her husband had been enthusiastic about seeing one in all their favourite bands, the Pink Scorching Chili Peppers.

However by live performance time, the Chili Peppers had been changed by Chris Stapleton.

“Yeah, he’s country. He’s country. Neither one of us likes country music,” Mullen instructed 7 On Your Facet.

Mullen had purchased her tickets by Viagogo, a market that connects ticket buyers with third-party sellers.

Viagogo refused to give her a refund.

VIDEO: Bottlerock returns with offered out crowds regardless of canceled headliner

“I just thought that was kind of a bait-and-switch situation and I wanted my money back,” Mullen stated.

Viagogo instructed ABC7 Information: “If an event has been rescheduled and tickets are still valid, customers are not entitled to a refund.”

It inspired Mullen to resell her tickets, however she was unsuccessful.

Bader purchased her tickets to see The Frames by Ticketmaster.

Ticketmaster provided her a 120% credit score for a future occasion, however the band’s personal cancellation announcement stated “refunds for New York and Chicago can be had at the original point of purchase.”

“Why am I being offered a credit when the band said it would issue a refund?” questioned Bader.

She contacted 7 on Your Facet. We reached out to Ticketmaster, which determined to give Bader her a refund.

Ticketmaster says it has now determined to give ticket buyers an possibility of a refund or 120% credit score.

As for Mullen, she says her expertise will make her rethink shopping for tickets.

“Especially now when everything is so uncertain, it’s probably not a good idea,” she stated.

By the way in which, Chris Stapleton ended up canceling his look at BottleRock the day of the present, citing a non-COVID associated sickness.

Check out extra tales and movies by Michael Finney and seven On Your Facet.

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