October 16, 2021

How South Africa’s postal system ranks vs the rest of the world

The Common Postal Union (UPU) has printed its annual postal improvement rating, itemizing the international locations with the finest postal programs worldwide.

The rating relies on postal efficiency throughout 168 international locations utilizing huge knowledge and different statistics collected by the UPU.

In compiling the index, the UPU gauges the reliability, attain, relevance and resilience of international postal programs, with a specific concentrate on home mail supply instances.

This yr’s report confirmed an encouraging rebound in postal supply instances in comparison with 2020 – the peak of the Covid-19 pandemic – with a lot of the development as a result of alternatives inside the e-commerce sector.

Nonetheless, it revealed deepening disparities in postal improvement – an annual warning that the pandemic has solely exacerbated.

The principle discovering of the index is that, globally, the logistical bottlenecks skilled in 2020 severely affected the reliability of postal operations, with common home supply instances rising by 13% in 2020 with respect to 2019, earlier than returning to pre-crisis ranges in 2021.

The outcomes of the report additionally counsel that, even when disruptions in international provide chains are ultimately absorbed, gaps in postal improvement are prone to stay a substantial problem for the sector in the coming years.

“Despite its essential nature, the sector had already been facing tremendous challenges before the pandemic. Postal operators were struggling to make their revenues grow at the same rate as the wider real economy, while postal services in many developing countries were increasingly falling behind when compared to the performance in wealthier nations,” the UPU stated.

“In 2021, delivery times appear to have reverted to pre-crisis levels; but more time will be needed before declaring a ‘return to normal’. Moreover, even if the deterioration of reliability through the crisis is eventually overcome, the issue of gaps in postal development is likely to remain high on the agenda of policymakers, regulators and operators in the years to come.”

Switzerland positioned first on this yr’s rating, with Germany rating second and Austria in third. Belarus, Brazil, Ghana, Singapore and Tunisia had been additionally recognised for standout efficiency of their respective areas.

South Africa 

The African continent stands aside in the international rankings, with an common regional rating of simply 17.9, the lowest since the creation of the rating.

At 63%, dispersion round the imply is the highest of all the areas tracked, with ranks starting from 53rd to 167th.

“Ghana holds the top spot, thanks to very good reliability, improved reach and a level of resilience moving closer to the global average,” the UPU stated. “Zambia, Namibia and Liberia have made the largest relative gains, moving up by 34, 31 and 26 places, respectively.”

By comparability, South Africa has slipped additional down the rating, with the nation now positioned 73rd with a rating of 34.14. This places it behind friends equivalent to Nigeria (68th) however barely forward of Kenya (seventy fifth) and Ethiopia (78th).

Total, home supply instances elevated by 16% in African nations.

Modifications on the playing cards

Whereas the South African Publish Workplace capabilities have considerably deteriorated over the final 20 years, group chief govt Nomkhita Mona has pledged to revive the service and assist modernise it.

“At the South Africa Post Office, we have adopted a culture of being obsessed with the customer,” stated Mona in a press release on Tuesday (12 October). “Our customers include the most vulnerable members of society. It is our duty to ensure that our customers receive service of the highest integrity.”

Mona stated the publish workplace plans to scale back postal crimes considerably, and it has launched a wide-ranging marketing campaign to scale back crime associated to something postal. As half of this marketing campaign, the organisation has requested prospects, staff and members of the public to report postal crimes they turn out to be conscious of, she stated.

“Behaviour that must be reported embrace bribes requested on Publish Workplace premises, robberies and burglaries at Publish Workplace amenities, or mail violation.

“Instances have occurred where self-appointed queue marshals ask bribes from members of the public in exchange for a place at the front of the queue. These self-appointed queue marshals are acting illegally, and the South African Post Office does not condone their actions.”

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